I am absolutely seething with the latest reply received from Royal Mail.................a good number of you saw my post last weekend here and kindly left me your thoughts which were very helpful.
On Monday I wrote a concise letter to Royal Mail outlining my areas of complaint, provided copies of the receipts from the PO and also gave them the link to my post so they could read the various comments. They replied on Wednesday stating their system could not gain access to my blog so could I mail them the comments and also provide them with full details of the packages and recipients addresses which had been subjected to surcharges.
This I did the same day and yesterday received this answer.......................
I'm sorry to hear that you feel you've been incorrectly surcharged for a number of items - and for the further distress this caused you. I would therefore like to inspect the items to determine whether or not they have been correctly surcharged, and to identify why you may be experiencing repeat problems. Please could you send the surcharged items, together with a copy of this email, to the FreepostT address below, and I'll be in touch again once my enquiries are concluded.
Clearly the conduct their business on a Parallel Universe....................how on earth do they think I can obtain and return the packages some of which were sent several weeks ago to various recipients in the UK. I'm absolutely sure they realise that and their crazy suggestion gives them the perfect cop out.
They also suggest that a certain degree of "customer education is necessary"..................the steam just turned to thick smoke at this point. Not a mention of the Post Office making any mistakes in their weighing at either end of the postal process, or of course the package of cards they lost in October.
I'm not bothering with any more minions, my next letter goes to the top and by luck a good friend just happens to be the Consumer Editor for on the the National newspapers. So you can guess what activity my weekend holds.
OK, got that out of my system a bit so onto some craft and a Celebration of Nations which is the theme Nicola has chosen for us at Allsorts this week and what a perfect one with the Olympics on the horizon.
On Monday I wrote a concise letter to Royal Mail outlining my areas of complaint, provided copies of the receipts from the PO and also gave them the link to my post so they could read the various comments. They replied on Wednesday stating their system could not gain access to my blog so could I mail them the comments and also provide them with full details of the packages and recipients addresses which had been subjected to surcharges.
This I did the same day and yesterday received this answer.......................
I'm sorry to hear that you feel you've been incorrectly surcharged for a number of items - and for the further distress this caused you. I would therefore like to inspect the items to determine whether or not they have been correctly surcharged, and to identify why you may be experiencing repeat problems. Please could you send the surcharged items, together with a copy of this email, to the FreepostT address below, and I'll be in touch again once my enquiries are concluded.
Clearly the conduct their business on a Parallel Universe....................how on earth do they think I can obtain and return the packages some of which were sent several weeks ago to various recipients in the UK. I'm absolutely sure they realise that and their crazy suggestion gives them the perfect cop out.
They also suggest that a certain degree of "customer education is necessary"..................the steam just turned to thick smoke at this point. Not a mention of the Post Office making any mistakes in their weighing at either end of the postal process, or of course the package of cards they lost in October.
I'm not bothering with any more minions, my next letter goes to the top and by luck a good friend just happens to be the Consumer Editor for on the the National newspapers. So you can guess what activity my weekend holds.
OK, got that out of my system a bit so onto some craft and a Celebration of Nations which is the theme Nicola has chosen for us at Allsorts this week and what a perfect one with the Olympics on the horizon.
My card is pretty simple, but I had visualised it in my head weeks ago and I wanted to make the Olympic symbol the focal point along with the Tennyson verse which has been selected as the London motto for the event.
I cut the five circles in the appropriate colours on the Cricut and interlinked them, mounting them onto a piece of white card embossed with a cuttlebug folder. I printed the verse on the computer and cut with a Nestie. As I said a very simple card but which I hope makes a statement.
Enjoy the weekend.
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